and then...

She was sure that alien bats on her MP3 player told her to kill the Queen, drink her blood and dance around in her skin because Her Majesty was descended from evil lizards. The nice lady from Napster said that there were no bats included in her free package, the voices could be 'known issues' with audible digitised noise when navigating the menu and if she held the line for 5 minutes, downloaded firmware, re-booted her computer, installed the program, reformatted the MP3 player and re-synchronised she could listen to Amy Winehouse instead.